Do you provide a 'meet and greet' service?

                         YES. Once you have collected your baggage, and exit into the Arrivals Hall, you should look for our representative next to the Airport                          Information Desk. He/She will have a signboard with your surname on it. You will then be escorted to our vehicle for your transfer.

                         What if my flight is delayed?

                         We will arrange for you to travel on the next transfer that has seats available at no extra charge. In the event of a serious delay, or no                          seats being available on subsequent transfers, we will endeavour to obtain a transfer for you with one of our transfer partners. In this                          situation a small supplement of 20€ per person will be payable which may be reclaimed from your holiday insurance policy.

                         When do you collect me for my flight home?

                         We allocate a 30 minute pick-up window prior to the departure of the transfer that you have chosen. This enables us to collect all our                          clients and leave the Chamonix Valley for Geneva Airport on schedule. It is therefore important that you are ready to board our vehicle as it                          may arrive to collect you anytime within the allocated 30 minute window.

                         What vehicles do you operate?

                         For winter 2007/08 we have purchased a fleet of brand new Renault Traffic 8 seat minibuses. Fully equipped for winter mountain                          conditions,  air-conditioned with comfortable seats and loads of luggage space, they're ideal for a smooth transfer from Geneva to your                          accommodation. We also have a 29 seat Mercedes Neoplan midi-coach for larger groups equipped with reclining seats, webasto central                          heating and rear lounge seating area.

                         Do you operate legally?

                         YES. We are fully insured and are holders of an International PSV Operators Licence issued by both the French and UK authorities. This                          means that we can operate vehicles for private hire across international borders. We have to meet strict criteria and comply with both                          maintainence and EEC tachograph and drivers hours legislation.

                         Where are you based?

                         We are based in Les Houches, France where we are fully registered with a SIRET number.

                   Payment is due at the time of booking. We accept payment by Mastercard/Visa Credit/Debit cards. Unfortunately, we are unable to accept                          Switch or cards not displaying the Mastercard/Visa symbol. Payment should be made in full and is non-refundable in the event of                          cancellation except if the booking is cancelled by ChamExpress.com due to circumstances beyond our control.

                         Confirmation/Travel Tickets will be sent to you by e-mail in PDF format for you to download and print out. You should ensure that your                          Confirmation/Ticket is presented to our driver for both the outward and return journey as it acts as authorisation to travel.

                         Luggage is limited to two items  per person to include a snowboard/skis. We MUST be advised of any excess at the time of booking. In the                          event of any non-notified excess we reserve the right to refuse to transport the items.

                         Non-Smoking. We do not allow smoking aboard any of our vehicles in compliance with French no-smoking laws.

                         Alcohol. No alcohol must be consumed or transported on any of our vehicles. We reserve the right to refuse to transport any person who                          appears to be under the influence of alcohol or substances. In this event no refund will be made and you will be responsible for                                          making your own travel arrangements to/from the airport.

                         Force Majeure. We cannot accept responsibility for changes to, or cancellation of, transfer arrangements caused by events beyond our                          control. For example, changes caused by: war, threat of war, riots, civil strife, strikes, industrial action, terrorist activity, natural disasters,                          fire, technical problems to transport, closure of airports, closure of roads, adverse weather conditions, heavy snow, avalanche or similar                          events beyond our control. Similarly, we cannot accept responsibility for any additional accommodation or flight/travel costs or subsequent                          loss of wages as a result of these events. Our liability in any of these events is strictly limited to a refund of the transfer cost.

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