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  Inward Booking from Geneva to Chamonix only 28 Euros HT
Outward Booking from Chamonix to Geneva only 28 Euros HT
Return Booking to/from Geneva and back again only 28 Euros HT each way
Group Transfers 9+
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All bookings made with Chamexpress.com are subject to the following terms and conditions:

A. General Information
  1. SARL Chamexpress.com is registered in France. Siret No: 509 648 960 00011.
  2. SARL Chamexpress.com hold an international passenger transport license. (No: 2009/82/0000480)
  3. All vehicles operated by SARL Chamexpress.com are covered by passenger insurance.
B. General Conditions of Travel
  1. Chamexpress.com organise airport transfers between Geneva Airport and the resorts of Morzine, Les Gets, and the Avoriaz cable-car. Non EEC passport holders should check visa requirements. Failure to be in possession of the correct visa will result in you being denied boarding the vehicle. In this event your ticket is non transferable, non refundable and no compensation will be paid.
  2. Transfers are shared with other clients so each departure may have several drop off/pick up points, the route and order of which changes with each departure according to the passenger details of that particular departure and the destination of the passengers.
  3. Chamexpress.com organise a door to door service, subject to the address provided by the client being traceable and accessible. Chamexpress.com reserve the right to alter the pick up/drop off point if the address provided by the client is untraceable or inaccessible. Inaccessibility can be caused by, but is not limited to, road conditions, road works, weather conditions and restricted vehicle access such as pedestrianised areas or narrow roads. It is for the company to determine what is inaccessible and untraceable and their decision is final. In this event the vehicle will endeavour to pick you up from/drop you off at a suitable alternative that is as close as possible, while at the same time maintaining the safety of its clients, staff and vehicles. If this alternative is not already displayed on your ticket Chamexpress.com will endeavour to contact you on the mobile phone number provided to tell you where your new drop off/pick up point will be as soon as possible.
  4. Chamexpress.com organise a transfer service as per the available times published on the Chamexpress.com website. Chamexpress.com will endeavour to depart on time but reserve the right to make alterations to the published timetable at any time as deemed necessary by Chamexpress.com. In this event, your ticket is non refundable, non transferable and no compensation will be payable.
  5. Seats must be booked in advance and paid for in full at the time of booking.
  6. Seats are booked under a specific name and are non transferable to others. If you are booking for a group then those within the group only are covered by the same lead name. The person purchasing the seats acts as an agent for those within his/her party and accepts the terms and conditions on their behalf.
  7. A specific number of seats are bought for a specific day and specific departure time for a specific drop off/pick up point. Chamexpress.com do not sell open tickets. These details can all be amended up to 16:00hrs UK time the day before travel, subject to the appropriate amendment fees as listed below and subject to availability. After this time, no changes can be made and your ticket details remain the same.
  8. Luggage is limited to 2 average sized items per person, which includes a ski/board. A charge is made of 1.00 Euro HT per item.  Chamexpress.com must be notified in advance by email or telephone of luggage which exceeds this amount, including the bringing of a bike bag/box. Chamexpress.com reserve the right to require you to purchase an additional seat, and therefore additional luggage allowance should you wish to carry additional luggage. It is the responsibility of the client to notify Chamexpress.com in good time so that arrangements for excess luggage can be made. This may not be possible at short notice as seat availability , and therefore extra luggage allowance, may not be available. In this event, Chamexpress.com reserve the right to refuse to transport this excess luggage, despite being notified in advance. Chamexpress.com reserve the right to refuse to carry any excess luggage of which they have not been notified of. In either event, the client is responsible for arranging the transportation of their additional luggage and Chamexpress.com cannot be held liable for any additional cost associated with this.
  9. Chamexpress.com and their contractor will only accept luggage belonging to passengers traveling on that departure, who are responsible for its contents.
  10. Chamexpress.com and their contractor will endeavour to load and transport your baggage safely. However, Chamexpress.com and their contractor cannot be held liable for any damage caused to luggage caused by the loading, off loading and transport of luggage.
  11. Chamexpress.com and their contractor do not transport any pets or other animals.
  12. Passengers are required to wear seat belts at all times while traveling in the vehicle. Chamexpress.com and their contractor cannot be held liable for any injury caused by not wearing a seat belt. Failure to wear a seatbelt will result in you not being covered by Chamexpress.com or their contractors insurance in the event of an accident.
  13. No food or drink can be consumed on the contractors vehicle. Should clients soil the vehicle then an on the spot charge of 90 Euros is made, which is payable to the contractor before departing the vehicle.
  14. In accordance with European Law smoking is not permitted on the vehicles
  15. In accordance with the European transport law no alcohol can be consumed or carried in the vehicle seating area.
  16. Chamexpress.com and/or their contractors reserve the right to refuse to transport anyone who appears to be under the influence of alcohol or substances. In this event no refund will be made and you will be responsible for making your own travel arrangements to/from the airport. The unused ticket is non transferable.
  17. Abusive, aggressive, threatening or rude behaviour or language directed towards Chamexpress.com or their contractors staff or clients will not be tolerated. This may result in Chamexpress.com and their contractor terminating all of your travel arrangements booked with us. If your transfer is terminated for this reason then no refund will be made and you will be responsible for making alternative arrangements.
B. On-line bookings
  1. Clients can book single or return tickets on line up until 16:00hrs UK time the day before travel.
  2. To complete this process clients will need details relating to how they arrive and depart from Geneva airport, (e,g airplane ticket, train ticket) their pick up/drop off details in the Resort and a debit/credit card displaying a Visa or Mastercard symbol. Chamexpress.com cannot accept payment by Maestro or American Express cards.
  3. Clients will be taken through several stages where they will be required to enter their personal and travel details. It is the responsibility of the client to ensure they enter details carefully and correctly as, once confirmed, a ticket cannot be amended without payment of the appropriate amendment fees as listed below.
  4. For transfer FROM Geneva Airport the client will be required to enter their flight number, arrival time at Geneva Airport and party size. The system will then display as available, all departure times with adequate seat availability for the group size, that depart 30 minutes or more after the arrival time entered.
  5. It is the responsibility of the client to select a transfer time that allows sufficient time to exit the plane/train, go through passport control (if applicable), collect luggage (if applicable), go through customs (if applicable) and to arrive at the meeting point 15 minutes BEFORE the indicated departure time.
  6. The displaying of a departure times 30 minutes after the arrival time DOES NOT guarantee that clients will make that departure. The time taken to reach the arrivals hall can vary significantly throughout the day and on a daily basis and is influenced by circumstances beyond the control of Chamexpress.com. If a transfer is missed due to insufficient time being allowed Chamexpress.com will endeavour to place clients on the next available transfer with availability. Should this not be possible and/or should clients make their own alternative travel arrangements then their ticket is non refundable and non transferable and Chamexpress.com will not be liable for any additional travel costs.
  7. For transfer TO Geneva Airport the client will be required to enter their flight number, departure time from Geneva Airport and party size. The system will then display as available, all transfers with adequate seat availability for the group size, that depart the Resort 2 hours 15 minutes or more before the departure time entered. An estimated time of arrival at Geneva Airport is given.
  8. It is the responsibility of the client to select a transfer time that is estimated to arrive at Geneva Airport in good time for check in or other onward travel arrangements.
  9. The displaying of an estimated time of arrival DOES NOT guarantee that the transfer will arrive at that time. The journey time to Geneva airport is usually about 80 minutes from when the vehicle departs the Resort. However, this can vary significantly throughout the day and on a daily basis and can be affected by circumstances beyond the control of Chamexpress.com such as cross border delays, rush hour traffic, weather and road conditions etc. Chamexpress.com will not be liable for additional travel costs incurred by clients should onward travel arrangements be affected due to insufficient time being allowed or journey time being extended due to circumstances beyond the control for Chamexpress.com.
  10. A pick up/drop off point within Morzine, Les Gets, or alternatively the Avoriaz Cable Car MUST be entered. This can either be selected from a predetermined list of accommodation. Or clients can select a generic pickup/drop off point e.g Tourist Office. Or clients can enter a specific address. In this event, it is the responsibility of the client to enter a complete and correct address including name of accommodation (if applicable) road number, road name and town. Remember the booking engine is completely automated. Whatever address details you enter are exactly the details the driver receives. If your pick up details are incorrect or incomplete then you may not be collected for your journey back to the airport. Chamexpress.com will not be liable for any compensation payment should a transfer fail for this reason. Neither will your ticket be refunded. If in doubt choose a generic ‘public’ pick up/drop off point or a nearby hotel/apartment. Chamexpress.com reserve the right to change the pick up/drop off point entered if the address given is incomplete, untraceable or inaccessible. In this event Chamexpress.com will endeavour to contact you about this change by 1700 the day before travel.
  11. Clients are responsible for checking the predetermined list and must use this rather than the custom option if their accommodation is listed,. The predetermined list may have specific information relating to the pick up/drop off point required (e.g wait at back entrance). Should clients customise an address that is already preloaded on the booking system and this results in a failed transfer you will be required to pay again should you wish to continue to travel with Chamexpress.com. Your original transfer will be non refundable and Chamexpress.com will not be liable for any additional travel expenses you may incur as a result.
  12. A mobile number is requested for the purpose of communication with the passengers regarding departures. It is the responsibility of the client to provide a correct mobile number, together with country code, that belongs to a member of the group traveling, that will be with you when traveling, that works abroad, has sufficient signal and credit, that is charged up and switched on, on the day of travel. Chamexpress.com cannot be held liable for problems with departures that have been caused by communication issues caused by problems with the mobile phones of clients.
  13. The client is required to indicate the number and type of luggage to be transported by the group. It is the responsibility of the client to inform Chamexpress.com of these items. Please see point 1h. above regarding luggage allowance and excess luggage. Chamexpress.com make a charge of 1 Euro per luggage item.
  14. All children must have a seat purchased for them. All children under 1.35m height must travel in the appropriate safety seat. If clients wish Chamexpress.com to provide these then it is the responsibility of the client to indicate this when booking. See section 4 regarding traveling with children. Chamexpress.com make a charge of 1 Euro per safety seat.
  15. Clients are required to accept these terms and conditions of booking before a booking can be completed. It is the responsibility of the client to read, understand and accept these conditions. When booking on behalf of a group, the group leader accepts these conditions on behalf of the group, who are then all tied by the terms and conditions. If the client does not accept these conditions the booking cannot progress and the booking will have to be abandoned.
  16. Payment is taken immediately and made through our secure server by a debit or credit card displaying the Visa or Mastercard symbol. Chamexpress.com cannot accept payment by Maestro or American Express. The narrative Chamexpress will show on your card statement. Should a client subsequently query this payment with their card company and as a result receive their money back, Chamexpress.com will firstly contact you to seek repayment for the transfer. If such repayment is not forthcoming then Chamexpress.com reserve the right to take legal action against you.
  17. Should payment be refused then the client will be required to enter new payment details or abandon the booking. Should payment not be accepted then the contract becomes null and void and the seats are available for resale.
  18. Once payment has been accepted your invoice will be displayed on the screen along with the opportunity to print your tickets immediately. In addition, 3 emails will also be sent to the email address entered, one of which is your ticket.
  19. Clients must print off their ticket and bring it with them as it acts as proof of purchase and contains important information regarding departures. Chamexpress.com and their contractors reserve the right to refuse to transport clients who cannot produce this ticket. Chamexpress.com cannot be held liable for any transfer problems caused by clients not bringing their ticket with them and so not having instructions with them. Neither can Chamexpress.com be held liable for any transfer problems caused by clients using I-phones, blackberries or other portable devices and as such not bringing a hard copy of their ticket with them and so not having instructions with them. Neither can Chamexpress.com be held liable for any transfer problems caused by clients having limited internet and printer access and as a result not having instructions with them.
  20. Should the ticket not be displayed and you receive no email confirmation, DO NOT book again as this may result in a duplicate booking which will be subject to the same cancellation and amendments fees. In this instance you should email info@chamexpress.com
    with your name, the date and time of the transfer booked. Chamexpress.com will endeavour to reply within 7 days, having checked server records and advise you on what to do.
C. Telephone Bookings
  1. Bookings can be made by telephone up to 2 hours before the time of the required transfer departure.
  2. Telephone bookings are subject to a telephone administration fee of 1 Euro plus TVA (VAT) per seat.
  3. Clients making a telephone booking are taken through the same on line booking procedure by the telephone operator. It is the responsibility of the client to read section 2 before telephoning in order to be prepared for the process.
  4. It is the responsibility of the client to read and understand the booking terms and conditions before telephoning, including section B2 - B19. By giving your payment details over the telephone you will have been deemed to accept the Chamexpress.com published terms and conditions.
  5. Should clients not have access to email, Chamexpress.com will explain the procedure for departure and provide them with an emergency contact number. It is the responsibility of the client to ensure they remember these instructions and to follow them. Chamexpress.com cannot be held responsible for clients who have problems with their transfer caused by not having or following these instructions.
D. Traveling with children
  1. Seats must be purchased for all children, regardless of age.
  2. Should clients fail to purchase seats for children in the party Chamexpress.com will only transfer the party on payment for the additional seats required, subject to availability. Should it not be possible to purchase additional seats on the original transfer then clients will be required to rebook for a different transfer, subject to availability. In this case the original transfer will be non refundable and non transferable. Should clients make their own travel arrangements then Chamexpress.com cannot be held liable for any additional costs incurred and the original transfer is non refundable and non transferable.
  3. In accordance with EU regulations children under the height of 1.35m require the appropriate safety seat for their size/age. It is the responsibility of the client to book the appropriate seat for the children in their party if they require Chamexpress.com to provide this. A charge of 1 Euro per safety seat is made.
  4. As a general guide:
    1. Rear facing baby seat - up to 10kgs (about 6-9 mnths) or up to 13kgs (about 12-15mnths)
    2. Front facing child seat - 9 - 18kgs (about 9mnths - 4 years)
    3. Booster seat - about 4yrs until the height of 1.35m
  5. Should clients fail to book the appropriate safety seat, Chamexpress.com will refuse to transfer the child and 1 parent/guardian until the correct seat can be obtained. This could result in them missing their departure. In this event they will be required to rebook for a different transfer, subject to availability. The missed transfer will be non refundable and non transferable. Should clients make their own travel arrangements then Chamexpress.com cannot be held liable for any additional costs incurred and the original transfer is non refundable and non transferable.
  6. It is the responsibility of the client to fit safety seats that they have supplied and to satisfy themselves that they are fitted securely.
  7. Chamexpress.com will fit safety seats supplied by Chamexpress.com. It is the responsibility of the client to satisfy themselves that these have been fitted securely. Should they not be satisfied, then it is their responsibility to fit the seat themselves. Should they still not be satisfied of the safety of the seat then they can refuse to travel with Chamexpress.com. In this instance Chamexpress.com will refund the price of the seats only and the client will be responsible for making their own travel arrangements. No other compensation will be payable.
E. Fuel Surcharge
  1. Chamexpress.com reserve the right to add a fuel surcharge per person should the cost of diesel exceed 1.19 Euros per litre. If a surcharge becomes necessary then this will be clearly shown during the on line booking process. If your booking is made and confirmed before the surcharge comes into operation, no additional charges will be made.
F. Procedure for transfer FROM Geneva
  1. The Driver/Representative will be waiting at our desk inside the Arrivals Hall which is located opposite UBS bank.
  2. It is the responsibility of the client to look for our Driver/Representative in this area at the correct time. The Arrivals Hall can become very congested at peak times and so the client may be required to proactively search for the driver. On having followed all these instructions should the client still not be able to locate the driver, they should call the emergency contact number on the ticket. The client should have their phone switched on at all times once exiting the plane to allow Chamexpress.com to communicate with them. Failure to follow these instructions could result in the client missing their transfer. In this event the transfer is non refundable and non transferable. The client will be required to rebook if they wish to travel with Chamexpress.com, subject to availability. Chamexpress.com will not be liable for additional travel costs should clients make other arrangements.
  3. Chamexpress.com will endeavour to leave the airport on time. However Chamexpress.com reserve the right to alter the time of departure according to operational need and by up to a maximum of 60 minutes. In this event the ticket is non refundable and non transferable and no compensation will be payable.
  4. In the Arrivals Hall should you locate a Driver of an earlier departure and if there is availability, the client can travel on this earlier departure at no extra charge.
  5. Your vehicle will drive directly towards the Resort and endeavour to transport you safely, to drive carefully, as road conditions require and to adhere to appropriate laws.
  6. For insurance reasons vehicles can only drop you at the address shown on the ticket and passenger list, subject to accessibility and traceability. Otherwise the driver will be considered to be driving off route and will be uninsured. Therefore, clients cannot request the driver to drop them off at any destination other than is listed on the ticket, subject to accessibility and trace ability.
  7. Any changes to bookings CANNOT be made through the Driver. Clients are responsible for making these changes either on line or by telephoning the Chamexpress.com office. Failure to do so could result in problems with your transfer for which Chamexpress.com cannot be held liable.
G. Delayed Flight or other travel arrangements to Geneva Airport

Should travel arrangements to Geneva Airport be delayed to such an extent that the booked transfer time will be missed, the client must text the emergency number with their name, booking reference number of passengers, flight number and estimated time of arrival, as soon as they have this information. Chamexpress.com will then endeavour to place you on the next appropriate transfer after your new estimated time of arrival, subject to availability, at no additional charge. This is allocated by Chamexpress.com on a first come first served basis and a wait may be necessary. The next available transfer may not be until the following day. In this event Chamexpress.com are not liable for any additional accommodation or travel costs. Should clients not wish to take this alternative time, then they will be responsible for making their own onward travel arrangements and any additional cost incurred. The original transfer will be non refundable and non transferable.
  1. Cancelled Flight/train
    Should your flight/train be cancelled then tickets are non refundable and non transferable. Should you wish to travel with Chamexpress.com then clients will be required to rebook for the new date and time. Chamexpress.com will not be liable for additional travel costs incurred. Tickets can be used as proof of purchase if clients wish to seek reimbursement from their airline or through their travel insurance.
  2. Diverted Flights
    Chamexpress.com only operate out of the Swiss side of Geneva Airport. Should your flight be diverted to another destination then Chamexpress.com will be unable to transfer you. Your ticket is non refundable and non transferable. Clients should seek reimbursement from their airline or through their travel insurance, using the Chamexpress.com ticket as proof of purchase. Any subsequent transfer that you wish to take with Chamexpress.com, once you arrive at Geneva Airport will be charged for.
  3. Transfer missed for other reasons
    Should clients miss their transfer due to insufficient time being allowed to reach the meeting point or for failing to follow the instructions on how to meet the driver or due to missing a flight/connection/train or for any other reason not listed above the ticket is non transferable and non refundable. If clients wish to continue to travel with Chamexpress.com then they will be required to rebook. If clients choose to make their own onward travel arrangements then Chamexpress.com will not be liable for any additional costs incurred.
H. Procedure for Transfer TO Geneva
  1. All passengers are allocated a 30 minute pick up window which starts immediately BEFORE the departure time selected. Passengers must be waiting from the START of the pick up window. For example, for the 0730 departure, passengers must be waiting from 0700. During this 30 minute ‘pick up’ window the vehicle will be collecting passengers on the same transfer from other accommodations and therefore may arrive to collect you any time during the 30 minutes period. Failure to be waiting at the start of the pick up window could result in passengers missing their transfer as drivers may not be able to wait. In this event the transfer is non refundable and non transferable and the passenger will have to rebook if they wish to travel with Chamexpress.com. Chamexpress.com will not be liable for any additional cost incurred should client choose to travel with another operator.
  2. Passengers should be waiting in a visible and accessible position at the pick up point listed on their ticket or be waiting as instructed on their ticket if specific instructions are given. Passengers should be looking out for the vehicle and on seeing the Chamexpress.com vehicle clients should make some sort of indication to the driver that they are the clients the driver is picking up. Failure to follow these instructions could result in the driver being unable to locate you and so leave without you. In this event the transfer is non refundable and non transferable and the client will have to rebook if they wish to travel with Chamexpress.com. Chamexpress.com will not be liable for any additional cost incurred should the passenger choose to travel with another operator.
  3. Pick up points and drivers routes vary with every departure. Therefore, Chamexpress.com cannot provide passengers with a more specific pick up time.
  4. On the expiry of the 30 minute pick up window, should passengers still be waiting to be picked up then they should call the emergency contact number on the ticket. Our office will then update you on any delay to your transfer vehicle.
  5. Chamexpress.com will endeavour to leave the Resort on time. However, Chamexpress.com reserve the right to alter the time of departure according to operation need and if circumstances beyond our control make it necessary. In this event the ticket is non refundable and non transferable and no compensation will be payable.
  6. Chamexpress.com will drive directly towards the Swiss side of Geneva Airport and endeavour to transport you safely, to drive carefully, as road and weather conditions require and to adhere to appropriate laws.
  7. Due to Swiss authorisation restrictions Chamexpress.com can only drop you at the Swiss side of Geneva Airport departures. Otherwise the driver will be considered to be driving off schedule and will be uninsured. Therefore, clients cannot request the driver to drop them off at any destination other than Geneva Airport. Here taxis and trains can be found for onward travel arrangements.
I. Mistakes made with a booking
  1. The Chamexpress.com booking system is designed to give the client several opportunities to check and amend their booking before confirming the purchase and entering card details. As such ANY mistakes made are subject to the amendment fees held in these terms and conditions, regardless of when Chamexpress.com are notified of the mistake. Should clients choose not to pay the amendment fees and so not amend their booking Chamexpress.com cannot be held liable for any problems experienced with your transfer or any additional travel costs that may be incurred.
  2. Should Chamexpress.com make a mistake when entering a booking on a clients behalf then this will be amended at no extra charge. However, should the client have given incorrect information which resulted in Chamexpress.com making this mistake then the amendment fees held in these terms and conditions apply regardless of when Chamexpress.com are notified of the mistake. Should clients choose not to pay the amendment fees and so not amend their booking Chamexpress.com cannot be held liable for any problems experienced with your transfer or any additional travel costs that may be incurred.
J. Changing the number of seats booked
  1. To increase the number of seats booked clients must make a new booking for these additional seats, either on line or by telephone. See relevant sections above.
  2. It is not possible to reduce the number of seats within a booking. Should members of your party not travel their seat is subject to the cancellation terms below. Should this cancellation be subject to an insurance claim then the invoice from Chamepxress.com can act as proof of purchase.
K. Changing the date of travel
  1. Clients can change the date of travel for the whole booking for one or both directions of travel, subject to availability, by accessing their account on line. This can be done up to 16:00hrs UK time the day before the original travel date. After which no changes can be made on line. Changes to date are subject to an amendment fee of 25Euros plus VAT, per person.
  2. Clients can change the date of travel for the whole booking for one or both directions of travel, subject to availability, by telephoning the Chamexpress.com office. This can be done up to 2 hours before the original departure. After which no changes can be made. This method is subject to a telephone administration fee of 5 Euros plus VAT per person. Changes to date are subject to an amendment fee of 25 Euros plus VAT, per person.
  3. It is not possible to change the date of travel for part of the booking. In this instance a new booking must be made for the new date and the unused tickets are subject to the cancellation terms below.
L. Changing the departure time
  1. Clients can change the departure time for the whole booking for one or both directions, subject to availability, by accessing their account on line. This can be done up to 16:00hrs UK time the day before the original date of travel. After which no changes can be made on line. Changes to departure time are subject to an amendment fee of 25Euros plus VAT, per person.
  2. Clients can change the departure time for the whole booking one or both direction of travel, subject to availability, by telephoning the Chamexpress.com office. This can be done up to 2 hours before the original departure. After which no changes can be made. This method is subject to a telephone administration fee of 5 Euros plus VAT per person. Changes to departure time are subject to an amendment fee of 25Euros plus VAT, per person.
  3. It is not possible to change the departure time for part of the booking. In this instance a new booking must be made for the new time and the unused tickets are subject to the cancellation terms below.
M. Changing the pick up and/or drop off point
  1. Clients can change the pick up and/or drop off point for the whole booking, by accessing their account on line. This can be done up to 16:00hrs UK time the day before travel. After which no changes can be made on line. Changes to pick up/drop off point are subject to an amendment fee of 5Euros plus VAT, per person.
  2. Clients can change the pick up and/or drop off point for the whole booking, by telephoning the Chamexpress.com office. This can be done up to 2 hours before departure. After which no changes can be made. This method is subject to a telephone administration fee of 5 Euros plus VAT per person. Changes to pick up/drop off point are subject to an amendment fee of 5Euros plus VAT, per person.
  3. It is not possible to change the pick up/drop off point for part of the booking. As such, all the party must be picked up/dropped off at the same point as listed on the ticket. See section 6f regarding asking the driver to drop off/pick up at a different point.
  4. Clients must not ask a driver to change a pick up point for them. Drivers a re specifically instructed not to take messages or details of changes to bookings. All changes must be made by the client using the above methods
N. Changes to the number and type of luggage
  1. Once a booking is made it is not possible to amend the number and type of luggage on your booking. Should the number and type of luggage change significantly then clients should either email or telephone Chamexpress.com by 16:00 UK time the day before travel, quoting their reference number, date and time of travel, along with the changes to luggage. Chamexpress.com will then endeavour to mark this manually on the drivers sheet if it is considered to be of operational importance. However, Chamexpress.com cannot be held liable for any problems experienced if the drivers sheet has not been manually amended following a change to the number and type of luggage.
  2. Increases to luggage that result in excess luggage will be subject to the conditions in point B8.
O. Changes to the number and type of child safety seats provided by Chamexpress.com
  1. Once a booking is made it is not possible to amend the number and type of safety seats on your booking. Should the number and type of safety seats change then clients should either email or telephone Chamexpress.com by 16:00 UK time the day before travel, quoting their reference number, date and time of travel, along with the changes to luggage. Chamexpress.com will then endeavour to mark this manually on the drivers sheet and thus provide the seat requested. However, Chamexpress.com cannot be held liable for any problems experienced if the drivers sheet has not been manually amended following a change to the number and type of safety seat.
  2. The need for safety seats are subject to the conditions in section D.
P. Cancellation by you
  1. Clients can cancel the whole booking in one or both directions of travel, by accessing their account on line. This can be done up to 16:00hrs UK time the day before travel. After which no changes can be made.
  2. Clients can cancel the whole booking for one or both directions of travel, by telephoning the Chamexpress.com office. This can be done up to 2 hours before departure.
  3. It is not possible to part of a booking and seats not used are subject to point 14c.
  4. Cancellations are non refundable, regardless of when the seats are cancelled.
  5. Seats that are not cancelled and subsequently not used are classified as a ‘no show’ and are non refundable and non transferable.
Q. Changes to a transfer required due to changes made by the airline/train company.
  1. Should your airline/train company change your travel arrangements which affect your pre-booked transfer, then clients will be subject to the amendment fees held in these terms and conditions, regardless of when Chamepxress.com are notified of this change. Clients should seek reimbursement from either their airline, who are responsible for causing this required change, or their insurance company. Documents received from Chamexpress.com should be sufficient to prove that a pre-booked transfer has been affected by the airline/train companies change.
R. Amendments made by Chamexpress.com
  1. Chamexpress.com reserve the right to use another operator to carry out their transfers at no additional cost to the client. This may result in a slight amendment to the departure time of which Chamexpress.com will endeavour to contact you about by 1700 the day before travel. In this instance, the transfer is non refundable and non transferable and no other compensation will be paid.
  2. Chamexpress.com reserve the right to make amendments to the published timetable according to business need.
  3. Chamexpress.com reserve the right to make amendments to your pick up/drop off point if the address given is untraceable or inaccessible.
  4. Chamexpress.com cannot accept responsibility for changes or delays to transfer arrangements caused by circumstances beyond our control. For example, war, threat of war, riots, civil strife, industrial action, terrorist activity, fire, technical problems to transport, any other technical problems, closure of airports, closure of roads, adverse weather conditions, heavy snow, avalanche or any other events beyond our control. In this instance we cannot accept responsibility for any additional accommodation or flight/travel arrangements or the subsequent loss of wages as a result of these events.
S. Cancellation by Chamexpress.com
  1. Once a seat is booked Chamexpress.com will endeavour to run that departure. However, it may be necessary to cancel your transfer due to events beyond our control. For example, war, threat of war, riots, civil strife, industrial action, terrorist activity, fire, technical problems to transport, any other technical problems, closure of airports, closure of roads, adverse weather conditions, heavy snow, avalanche or other events beyond our control. In this instance we cannot accept responsibility for any additional accommodation or flight/travel arrangements or the subsequent loss of wages as a result of these events. Liability is strictly limited to a refund of the cost of the seats only.
T. Account Customers
  1. During the on line booking procedure, clients have the opportunity to create an account, which is protected by a password chosen and confirmed by the client.
  2. Should a client forget their password then a reminder can be requested
  3. By opening an account, name and address details will be stored for all future bookings. The client has the ability to make amendments without the need to call the Chamexpress.com office.
  4. By opening an account, clients earn loyalty cash points with every booking made. Chamexpress.com will, from time to time, offer promotional discounts, depending on the number of points earned. Chamexpress.com reserve the right to alter or cancel these promotions without notice.
  5. The conditions of each promotion will be detailed on the promotional material received by the client.
U. Lost or stolen items
  1. It is the responsibility of the client to keep any valuables safe while traveling on Chamexpress.com vehicles and to ensure that all personal items are taken with them when leaving the vehicle.
  2. Any lost property found on a vehicle will be brought back to the Chamexpress.com office at the end of each day. They will be held here for a month before being destroyed or given to charity.
  3. Clients must email or call the Chamexpress.com office to check if an item has been returned then arrangements can be made for its return.
  4. Clients can call into the Chamexpress.com office in person to collect their lost items. Or Chamexpress.com can arrange for the item to be brought to your accommodation in the Resort (except Avoriaz). This method is subject to a delivery charge of 20 Euros. Items can only be handed to the person to whom they belong and cannot be left. If you have left items on the vehicle when traveling back to Geneva, firstly check to see if the driver is waiting in the arrivals hall. If the vehicle has already departed Chamexpress.com can arrange for items to be posted to your home address. This method is subject to an administration charge of 20 Euros plus the cost of postage.
  5. Chamexpress.com accept no liability for the replacement cost of any items that are lost or stolen while traveling on our vehicles. Neither can Chamexpress.com be held liable for any items lost or damaged in the post.
V. Complaints Procedure
  1. Should you be unhappy with any aspect of the service received from Chamexpress.com you must email Feedback@Chamexpress.com within 1 month of the date of travel.
  2. Chamexpress.com will endeavour to reply within 30 days.
  3. Should compensation be considered appropriate this will be strictly limited to the cost of the seat only.
  4. As a French company any on going dispute comes under French jurisdiction and will be governed by French law.
  5. Should clients take their complaint into the public domain, e.g internet forums, then you will have deemed to have authorised Chamexpress.com to disclose details of your booking and transfer for the purpose of responding to comments made. Should such postings be considered defamatory then Chamexpress.com reserve the right to take legal action.
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